Complaint to BBB:
I have a product called McAfee LiveSafe security software.It has a "Satisfaction Guarantee" and they are not honoring it.
1. The LiveSafe soft requires repeated installs as it stops responding. 2. The SafeKey is supposed to allow you to automatically logon to sites requiring user name and a password.
For many sites it does not work. My Firefox Web browser did a better job of automatically logging onto sites but my data has been transferred to SafeKey and requires me to manually retrieve it. As of Dec 31 2015 McAfee no loner supports SafeKey and requires a free down load of "TrueKey" software. I have no knowledge of TrueKey and cannot be compelled to use it.
LiveSafe is advertised as having logging in ability but actually doesn't. 3. McAfee support email does not work. when you press "send" it always goes to an "error" page.
4. McAfee support "chat" constantly disconnects making it impossible to use. 5. Free programs are available from sites like cnet.com where you can download free security software.
Using some of this software I have found issues on my computer that McAfee LiveSafe has missed. I have a copy of the "Satisfaction Guarantee" from the McAfee sales site. I can attach it to an email. I AM NOT SATISFIED WITH THE PRODUCT.
On the page that you actually purchase product where credit card info., etc.
it says both 30-day day money back guarantee and SATISFACTION GUARANTEED very clearly.It has been over 30-days but I am DISSATISFIED.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Privacy and Data Security|
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Mcafee Livesafe
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Braindumps only care about looting money. They claim accurate and updated questions on their tests but this is a lie. And when you raise the issue that only 2 of their..."
- "After years of doing business with Sitelock and spending thousands of dollars the service degraded with almost monthly service problems until my website was offline because of a problem with..."
- "Dear All, Kindly be informed that I have a major security problem with drop box application, The problem is when I signed up in drop box and opened it for usage,..."
- "I ordered the "Meet your dream" Bouquet/Teddy bear/Chocolates combo from Phoolwala.com. They charged me an extra Rs.400 for delivery charges to that small town. I ordered this bouquet for a..."
- "They are horrible. I just got a coat. was supposed to be Medium, but is size XXXS or "zero." Won't fit anyone over the age of 10. I am out..."
- "BAD BREEDER EXPERIENCE 3D Retrievers - Labrador Retriever Breeder Conroe, TX Recently purchased a 3 year old Lab, who was stated to be in good health, with no known health..."