I been trying for over a week to get help with an issue that they have ( there issue not mine) which came in a update ( not fully tested) they can careless about anything they will make any excuse they can to hang up and they do repeatedly ( includes supervisors and managers) they seem to love the term "not cooperating" which is there excuse for refusing to help, they expect you to answer anything ( often multilple times) when they want and how they want but yet they will not answer any simple, valid question ( where there not cooperating excuses comes in if you make any issue on there not answering or helping) nothing is ever there fault rather odd how a supervisor or manager will claim that the treatment isn't acceptable ( hang ups and no help given etc.) but yet than proceed to do the exact same thing they don't seem to know anything besides what is in there scripts might as well be talking to the wall
Product or Service Mentioned: Mcafee Customer Care.
Reason of review: Poor customer service.
Preferred solution: treat your customers the way they should be treated not like garbage.
I didn't like: Hard to find customer service.