William C Jti

No help at all with customer service

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I called to cancel my subscription to Mcafee and I kept being sent to three different people for help. After about half an hour they told me they couldn't help me.
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Loss:
$64
Pros:
  • Good value

Preferred solution: Full refund

User's recommendation: stay away from Mcafee, because if you have problems you are on your own.

Pramit P

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Issues with activation

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Mcafee - Issues with activation
Mcafee - Issues with activation - Image 2
Mcafee - Issues with activation - Image 3
My Activation code provide in the slip attached with the Mc cafee voucher, which I bought from Reliance Digital is not working. Kindly solve my issue.
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Preferred solution: I want my product to get activated which I bought.

Aniie Z

You have to wonder just how good MacFee service is if it can

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The Manager who would only let his rep tell his first name of Jo refused to take the call.
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Reason of review:
Poor customer service
Amena Rmg

Disappointing and Grasping

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My McAfee Firewall started to turn off and sometimes couldn't be turned back on. First approach via cat assistance seemed to deal with issue via remote access. However, issue returned. Twice filled out details for chat assistance to report this. Twice got disconnected due to network failure - not that my Internet access had failed. Wasted about 20 minuted with this, then rang. Told I needed to speak to special virus team. Transferred to be told by someone with hard to understand accent that the problem wasn't a virus, but due to a program interfering with McAfee. I would have to pay for the service. Asked how he knew it wasn't a virus and received no satisfactory answer. Declined to pay and will remember McAFee's response come renewal tie for my security package.
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Pros:
  • Charged a lot
Cons:
  • Customer service
  • Charges to get your software to work properly before any analyis
  • Failed connections one accent made for hard work understanding
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Rochester Hills, Michigan

McAfee LiveSafe (started on 7/15/2016)

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We just bought a new Dell Inspiron 3250 in July 2016 and it came with LiveSafe. In defense of McAfee, we had just renewed the subscription to McAfee Viruscan in May 2016 and after asking for a supervisor (and we've subscribed for ten years), they reimbursed the full renewal cost.

On 8/24/2016, the computer started doing some odd things (Win 10) that seemed to change day to day. Windows Task Manager would not open via any means, Command Prompt (Admin) would not launch, etc. A full scan by McAfee LiveSafe produced no problems (it reports there have been no problems since July). We disabled the McAfee Firewall and Virus and Spyware Realtime Scanning and enabled Windows Defender. Boom! - Trojan: Win32/Kovter.c!reg and /Kovter.a!gen, .reg affects the registry and .gen relates to threads. After a second scan it was clean, and after a reboot it was clean, but we were still concerned.

That's when we got a free version of Malwarebytes and it discovered Rootkit.Fileless.MTgen plus Trojan.Fileless.MTgen and Rootkit.Fileless.MTgen in a batch file located in c:Usersuser_nameAppdataLocal235356f named 15e9a04.bat. I am not an expert but that appears to be a batch file that can be triggered from a Trojan. So the pc was re-infecting itself. Had I not tried Malwarebytes this would continue. Something totally missed by Windows Defender.

We are of the opinion that McAfee LiveSafe won't see another yearly renewal as we now have to scan regularly with other products.

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Cons:
  • Ncafee product unfit for purpose
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Machele Imf

You did well in using Malwarebytes. Windows Defender is really a so-so program and I have disabled it on all my machines.

I use Malwarebytes and the free Avast edition plus a couple of other free programs which I run every few days---superantispyware and ccleaner. I always uninstall McAfee whenever it comes bundled with a new computer---make sure you download and run the "clean uninstall" for McAfee or any other antivirus program in order to clean out all left over files that remain when you uninstall from the control panel's remove programs, etc. The more programs you have starting up and running in the background on a machine the more likely you will have conflicts and problems. You might want to also do a web search and find out how to turn off all the tracking and other privacy invading nonsense that comes with Windows 10.

I have stuck with Win 7 and intend to do so for as long as I can in order to avoid what I hear is a terrible Windows 10 operating system. Good luck.

Whitfield Ymu

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| map-marker Tucker, Georgia

Mcafee Internet Security Review from Tucker, Georgia

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Today is March 13, 2016 and McAfee has taken monitoring to a whole new level. A scaming level. These criminals were monitoring my online payments and collecting my data. They used a card in which I had less than two weeks and charged it. Right?! Those little online purchases to Walmart and Amazon, they are spying. They had no permission and even cause me to over draft. Even if you use a prepaid card, to pay them so they won't just track your card and charge you a year later you can still become a victim of these thieves in disguised. Not to mention that same week they let a piece of crypto malware penetrate their defenses and reak havoc on my personal files. I paid Dell technicians money to try to retrieve files in which they could not do. This is how you can loose a couple of hundred plus due to McAfee in less that two weeks. They should concentrate more on increasing their defenses and not their black-market type card stealing abilities. SHOP AT YOUR OWN RISK!
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Reason of review:
Bad quality
2 comments
Machele Imf

You apparently (foolishly) bought the McAfee anti-virus software--perhaps as a trial but also agreed to auto billing after a trial period. They do not keep track of your online payments or keep any data pertaining to something like that.

Stop being paranoid. You signed up for something and that's the way it is. By the way, there is no need to pay for anti virus software.

Avast, AVG and others offer you their free version for FREE! You might want to read what you actually signed up for and go from there.

Whitfield Ymu
reply icon Replying to comment of Machele Imf

No dufus, McFee foolishly monitored a Brand New CARD which can only have been obtained through spyware (MEANING I NEVER GAVE IT TO THEM TO BEGIN WITH!!!) They are security software you ***, it's not that hard. When I purchase from other websites like Wal-Mart, Amazon, Georgia Power they can see those transactions; Shall I continue?

There are several accusations of them doing this not just mine. SO STOP TROLLING, cause you are irrelevant.

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Anonymous
map-marker Lodi, California

McAfee rebate scam

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I submitted a rebate in which I should have received a $55 debit card. I included everything with the rebate form including the form itself, a copy of the receipt and the UPC code which I had cut off of the retail box. They received my submission but stated that I had not included the UPC code. This is such a scam. It's my understanding that McAfee and/or the rebate company makes money by denying the rebates for various reasons. Unfortunately, they frequently say that the UPC is missing because they know that if they stated the receipt or rebate form is incomplete, the customer can simply send another copy in again. Not so with the UPC code since only the original is accepted. I like the McAfee product but will not be purchasing it again due to the rebate scams they run.
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Loss:
$44
Reason of review:
rebate scam
Anonymous
map-marker Los Angeles, California

Mcafee Antivirus Review

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Renewed virus protection and double charged me. Is this necessary? Now I have to speak to every person that doesn't have an answer, listen to corny music inbetween and repeat my woe over, and over again. Ready, set and get nowhere.
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Reason of review:
Poor customer service
Anonymous
map-marker Manchester, Connecticut

McAfee Lack of Customer Support

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Purchased a renewal subscription online. There was an error during purchase as the subscription did not link to my account, but charged my card. There's no link to customer service phone # or support on the site I was directed to. Had to search the web and was able to get customer support, but it was the website service, not the consumer services. Finally got the right number from that representative. Once I was directed to the right customer support number, I was able to get the problem resolved. McAfee needs to include their customer support number on their online ordering web service when ordering through link in program.
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Cons:
  • Hard to find customer service
Reason of review:
Order processing issue

Preferred solution: Put customer service contact information on web site.

Yutaka Yty
map-marker Cape Town, Western Cape

False email from McAfee

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I received an email from McAfee (giving my correct account etc) claiming that my subscription has expired. I accepted that as so and purchased for another year. I could not find the download button so I opened my existing McAfee program, only to find that I have 172 more days of protection before my subscription expires. The email was clearly false inducing me to buy a further subscription. To cancel that purchase has been a nightmare - no contact details on their site. No email contact. When I got through on a chat line it took 30 minutes to tell me I need to phone an international number. Now I cannot even find that chat line again!
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Loss:
$27
Cons:
  • False emails
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Sarahi Pvw
map-marker Ipswich, England

McAfee helped themselves to £54.99 using my bank details already stored on my phone.

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With my recently purchased phone, McAfee security app would automatically pop up everytime I used the internet. So today I decided to take a look and see how much it would cost. My phone being a bit slow and taking its time to get into the app I left it and thought id come out of it. Later that day I had an email saying ive got a years subscription and they have taken the payment of £54.99 using bank details previously stored. WTF!!! I certainly haven't authorised this. Unfortunately I will have to wait till tomorrow to get it sorted. Great security tactics McAfee, you`re safe from everyone apart from your security provider!
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Loss:
$55
Reason of review:
unauthorised payment

Preferred solution: Full refund

1 comment
Guest

This happened to me. I took about a 3-year subscription which expired in April 2012.

In Sep 2014 they took £39.20 off my cc unauthorised but they now say they cannot find my details (email address, credit card etc) so cannot cancel the auto renewal!! I have sent them all the registration information which I received from them originally but they still cannot locate my account. They are completely incompetent.

Hours spent on the 'phone and many emails - issue still not resolved. AVOID THIS COMPANY.