Latasha T Onq

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Payment withdrawn from my acct

Mcafee - Payment withdrawn from my acct
They withdrew $500 from my account that I didnt authorized so I would like to get my refund. My personal information was also used as welll
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Preferred solution: Full refund

Vermon Col

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Verified Reviewer
| map-marker Charlotte, North Carolina

Received scam email impersonating mcafee

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Received scam email impersonating mcafee
Called your customer service dept to ask is the email was from mcafee. It was actually a scam. I e shared a screenshot of the scam message and have shared with friends on Facebook.
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User's recommendation: Never click on unsolicited emails

Anonymous
map-marker Chicago, Illinois

I just wanted to cancel my subscription because i no longer have a computer.

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The rep was very knowledgeable about products but too much on the sales. Thats not what i wanted.I just needed to cancel my subscription.
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User's recommendation: I highly recommend McAfee.

Anonymous
map-marker Lincoln, California

Cancel subscription

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Excellent customer service. Problem resolved quickly and efficiently. Very pleased with the results today.
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Joanna S Bpl

Joanna Scisel

I haven't had a subscription with you for a long time and you took 109 euro from my bank account , So please return this amount to me, you have no right to collect this money Please contakt me as soon as possible. Gr, Joanna Scisel
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Loss:
$110
Pros:
  • You tuck my money without right

Preferred solution: Full refund

User's recommendation: Kenmerk: PVN6NCKG5FXNQ4932P

Ana S Pmf

Don’t need

Do not need any protection please cancel my service as soon as possible. Thank you and notify me when canceled
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Preferred solution: Just cancel don’t need

jouhaina a

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Verified Reviewer

Refund Auto renewal

Mcafee - Refund Auto renewal
Mcafee took from my bank account 97 without my approval for the auto renewal of an anti virus program knowing that the first time (last year) I paid 22. Anyway, now I want my money back.
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Loss:
$97

Preferred solution: Full refund

Anonymous
map-marker Evansville, Indiana

No phone number for customer services. No way to contact to stop auto draft or cancel

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Customer service terrible or nonexistent. You cant stop Auto debit for renewals. No phone number for customer services. Did i say their customer service is nonexistent.
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User's recommendation: Don’t use them or especially don’t sign up for auto renewal.

Spirit Tqr
map-marker Bessemer, Alabama

I can’t contact you

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I need to talk to customer service qqwwwwwqwwqqqqwwwwwqqqqwwwqqqqqhhhhhjjjjjoooooddddffffhhhhlnbvxxc
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Marybeth W Jjv

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Verified Reviewer

I have yet to get my situation resolved. Can someone please contact me and explain why I have been charged over $500 for something I didn’t purchase.

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I received an email claiming I purchased something $534.34. I have no clue what this is for. I did not purchase anything from your company.
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Preferred solution: Full refund

Douglas M Nyr

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Verified Reviewer

Zero Help

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Updated by user Nov 12, 2023

I already went back with Norton, but McAfee convinced my bank Capitol One I was using the product so they sided with the company and not their customer they say they protect. This is a whole other issue

Original review Nov 09, 2023
I placed an order July 19th it never loaded so i called and was on hold 1 hour and 55 minute and it disconnects. I tried and finally re-upped my Norton wrote them online and asked them to refund.

Aug 17 comes no refund so Capitol one gives me a provisional credit. McAfee tells capitol on i am using the product for 4 devices in Nov the tack the fees on so i call the 24 hour line and of course the supervisor is in the restroom and they promise a call back in one hour two hours go by no call. These people do not know their *** from *** in the ground, do yourself and your ulcer a favor and use anyone else but this company. Half the supports headsets are messed up and cut out.

They never return calls, and most English is a second language.

Save your stress and pay anyone else. Not worth it.
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Loss:
$226
Cons:
  • Poorest customer service on the planet

Preferred solution: Full refund

User's recommendation: never again

Yassin A Jij

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Verified Buyer
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Verified Reviewer

Cancel my subscription

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Mcafee - Cancel my subscription
My subscription renewed automatically and I dont use the service any more so i want to cancel my subscription and request a refund
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Loss:
$90

Preferred solution: Full refund

Hershel W Shx

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Verified Reviewer

I got charged

I got charged for a subscription that I don't use. I want a full refund because I don't use McAfee and I will not be using it
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Loss:
$120

Preferred solution: Full refund

Hershel W Shx

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Verified Reviewer

Refund from autorenew

Full refund full refund...!... I would like a full refund please and thank you... Full refund full refund
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Loss:
$120

Preferred solution: Full refund

Deborah P Jbp

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Verified Reviewer
| map-marker Chicago, Illinois

Money taken from my account without permission

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I have been given the runaround. Phone numbers given that do not work, I want to talk to a representative and I have spent over 45 minutes trying to get through to someone, I am going to have to go to the Better Business Bureau! I just want a refund.
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