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I am so disappointed with Mcafee. I originally purchased a subscription on special offer and since then they have taken very large amounts of money from my bank account, without warning and without my consent.

It is extremely difficult to get in touch with their customer service, and I will have to wait up to a week for a refund. This is inexcusable. They cause customers unnecessary stress and steal from them. The person I spoke to once I got through was very polite and helpful, but that is the only positive thing about this experience.

I do not recommend using this company. I don`t know how they get away with treating customers this way.

Reason of review: Poor customer service.

Location: Felinfoel, Wales

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Machele Imf

When you purchased the product, you also agreed to auto renewal, hence the withdrawals from your bank account. By the way, using a debit card or giving them your bank account info is a rather dangerous way of paying for stuff, wouldn't you now agree??

Always use a credit card online. Debit cards are commonly used but until you encounter a situation like yours, the pitfalls are ignored.

As for McAfee---there is no reason to buy anti virus software. Many companies offer a free version which works very well, eg., Avast.

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