New Reviewer

Cancel subscription

I want to cancel a subscription that I did not know I have.I am a senior citizen on a fixed income so stop taking my money
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ID
#3280919 Review #3280919 is a subjective opinion of poster.
Location
Ladson, South Carolina
Preferred solution
Full refund
New Reviewer

Installing McCafé

My computer my PC says that I had a virus and that my McAfee has been expired so I bought a $19.99 one and I dont see it doing much I just wanted you to let me know whats going on
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ID
#3269738 Review #3269738 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Billed 2 times and cannot get it fixed spent 3 hours on phone and customer service is NOT knowledgeable of their own software

Very very very poor customer service and pricing is almost doubled in 2 years. was automatically billed 2 times and was not able to get this resolved. Will go to my bank and have them handle this issue.

User's recommendation: software good tech support good, just hope you dont need customer service in billing.

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ID
#3265686 Review #3265686 is a subjective opinion of poster.
Location
Winder, Georgia
Pros
  • Good sw and tech support
Cons
  • Bad billing customer service
Loss
$130
Preferred solution
Full refund for being double charged and a year added since I was doubled billed last year as well and just received an e-mail to get a free year for renewed
New Reviewer

Subscription Related

i want to contact customer service but i am not getting resronse i wnat my refund of last subscription's transaction
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ID
#3265064 Review #3265064 is a subjective opinion of poster.
Location
Hyderabad, Telangana
Loss
$299
Preferred solution
Full refund

Charged twice case number 1-9375****

I was charged twice for subscription, i was able to talk to support who applied a case number , with instructions to call customer service to request a refund. I have called two times and held the line for an hour each time and have yet to resolve the issue or even talk to someone about my problem.

User's recommendation: talk to a person.

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ID
#3257113 Review #3257113 is a subjective opinion of poster.
Location
Hyattsville, Maryland

Uncooperative Support

I renewed McAfee in Nov & received new Windows PC for Christmas. McAfee will NOT install on Windows 11 so called for a refund as the product is useless. They refused because I was 4 days past 60 days, even though i haven't been able to contact them during that period (on hold for hours) and I have been a customer for several years. They need to take a page from Amazon, Costco or Walmart about customer service. The agent was hostile & had no interest in working out a solution. I will NOT do business with them again.

User's recommendation: Be sure you can use the product for the entire period as you will be stuck with the cost.

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1 comment
#2116780

You missed the return deadline. 60 days is twice as generous as the standard 30 and you still missed it.

It's their fault, right? Not.

ID
#3256455 Review #3256455 is a subjective opinion of poster.
Location
Prescott, Arizona

McAfee account locked

My McAfee account was locked due to too many failed payment attempts. However, my payment went through the last time. I do have receipt in an email to confirm. I was unsuccessful with contacting support on the phone. It is telling me my subscription expires in 2023, so my payment was successful. I need help with unlocking my account. If you could please get back to me with some help it would be greatly appreciated. Thank you, -Samantha Culp
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1 comment
#2116782

You're concerned about internet security but publish your name on an open internet website. That is a terrible idea unless you're using a nomme de plume.

ID
#3252593 Review #3252593 is a subjective opinion of poster.
Location
Scarbro, West Virginia

Spam. Shut me down twice in 2 hours with false virus info and then won't let me reply without a credit card.