Mcafee Reviews

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Very cross with all the tricks they pull on customers.

Many attacks on my computer that were not blocked. Decided not to auto-renew which is due in a months time. Low and behold they have charged me now without consent. We need protection against McAfee.

User's recommendation: Do not use McAfee Computer Virus Protection software.

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ID
#2525473 Review #2525473 is a subjective opinion of poster.
Location
Sutton, England

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Verified Reviewer
New Reviewer

Resolved: Misleading site

Update by user Apr 25, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 25, 2021
I know that McAfee overcharge for autorenewal so I searched around and found an offer on the McAfee site of £24.99 for renewal. I clicked on it and found I had actually paid £49.99 as it automatically renewed for 2 years. Ironically the down load comes with the heading. 'Thank you for trusting McAfee'. The one good thing was the cancellation was relatively quick and simple. Back to Norton!

User's recommendation: Beware McAfee marketing offers.

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Resolved
ID
#2519988 Review #2519988 is a subjective opinion of poster.
Pros
  • Rep i chatted with online was very helpful and patient
Cons
  • Auto-renewal price is 4 x retail price

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Verified Reviewer
New Reviewer

Request a Refund

Good day, automatically give me an unexpected recovery mcafee, I do not want this product and I would be happy if you would return my money. I no longer use this product. Thank you with regards Kacirek
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ID
#2512498 Review #2512498 is a subjective opinion of poster.

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New Reviewer
I did not respond in-time to my Macafee auto-renewal emails and ended up paying £120 for a product that retails on their own website for £37. Also there is no simple option to cancel auto renewal - only the option to "cancel membership", which they imply means losing...
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1 comment
#2002040

I have found them terrible this year. The company seems to have gone badly downhill, they claim that they cannot give a refund until the subscription has run for 135 days, and that since I renewed on 26th November last year, only 60 days have elapsed.

This is Sunday April 11th, 136 days since I renewed, so that is a lie. The software no longer works on my Apple Mac, as Apple warned me it would not. Their response?

Nothing they can do, their engineer ducked out of the conversation and left me to it. Not impressed at all.

ID
#2492988 Review #2492988 is a subjective opinion of poster.
Product
Mcafee Subscription
Pros
  • Good product
  • Rep seemed polite
Cons
  • Auto-renewal price is 4 x retail price
Loss
$83
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

PAID FOR A SERVICE I DID NOT GET

Update by user Apr 25, 2021

I have heard nothing from Mcafee

Original review posted by user Mar 23, 2021
I subscribed for 2 years to a Mcafee antivirus product in December 2018. The first year was fine but for whatever reason Mcafee cancelled my second year. I have proved to Mcafee that they did not provide the second year service but they still refuse to repay my second year subscription.

User's recommendation: Stay away.

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ID
#2471533 Review #2471533 is a subjective opinion of poster.
Product
Mcafee Subscription
Cons
  • Sharp business practices
  • Bad company
Loss
$150
Preferred solution
Full refund

Customer Beware

CAUTION CAUTION! Mcafee uses the auto renew as a gimmick. You have to agree for autopay to get half of the services you pay for then a month before your subscription expires and you have a chance to cut autopay off they renew your subscription at three times the cost. BUYER BEWARE BUYER BEWARE
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ID
#2424856 Review #2424856 is a subjective opinion of poster.
Product
Mcafee Antivirus
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Phishing Links

Mcafee - Phishing Links
Mcafee - Phishing Links
Original review updated by user Jan 14, 2021
You had sent to my Outlook Account A Phishing Link to Your McAfee Has Been Expired And You Won A Samsung Phone! Collect Your Reward Within Minutes! when I had just wanted to Unsubscribe from that one Email! What sort of Trickery are you playing? I have Lockdown Firewall VPN on my iPhone XR and Avira Prime on my Laptop! I really do not need McAfee, so leave me alone!

User's recommendation: Beware of phishing links from McAfee!

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ID
#2380542 Review #2380542 is a subjective opinion of poster.
Location
Tokyo, Tokyo
Service
Mcafee Technical Support
Preferred solution
Stop sending phishing links or remedy the problem!
New Reviewer

Refund Auto renewal

I want refund auto renewal amount to respective account because i am not using my system. So there is no longer required of mcafee protection.
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ID
#2364697 Review #2364697 is a subjective opinion of poster.
Product
Mcafee Subscription
Pros
  • Great software
Cons
  • Hard to find customer service
Loss
$18
Preferred solution
Full refund
New Reviewer

Conning Me!

I noticed that I have been on Auto subscription, with McAfee for years. The thing is I don't even use those laptops any more haven't for years. £89 going out,automatically. Tried to navigate ,there platforms to cancel, just left hanging on phone for over hour!!!! They're supposed to protect people, Not con us!!!

User's recommendation: Be afraid, be very afraid, and be careful not to be conned into auto renewal you cant cancel!!!

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ID
#2334298 Review #2334298 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor Customer Support

Received my auto-renewal for two McAfee subscriptions. I wanted to cancel one of the subscriptions. Called Customer Support and while they were willing to cancel the subscription, they kept trying to upsell me on other services. I could not fully understand the agent and the products he was offering. I was adamant about cancelling one subscription and keeping the second. He persisted in "upgrading" my service. Finally, I asked to speak with a supervisor and told him I wanted to cancel everything. He did not connect me with the supervisor but cancelled the single subscription and let me go. I have used McAfee for at least 10 years and they lost all of my business in a 5 minute phone call.

User's recommendation: Do not use auto renewal and consider another security application.

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ID
#2330740 Review #2330740 is a subjective opinion of poster.
Product
Mcafee Subscription
Cons
  • Non-us based support - unlimited upsell - difficult to cancel
Preferred solution
Apology
New Reviewer

Disatisfaction

This new PC comes with McAfee preInstalled. I want to remove it and it tells me I have to activate my subscription first. I buy a 1 device 1 years subscription and the screen trail keeps telling me I can install on other devices as part of my subscription I have times out (need to eat) but will be back to try and Uninstallthe stuff I never wanted, so I can share a multiDevice Licence I already have

User's recommendation: be prepared to tear you hair out.

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ID
#2322313 Review #2322313 is a subjective opinion of poster.
Product
Mcafee Subscription
Cons
  • Horrible experience
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Reason , i m not using , your stuff ,Charged , money taked from me !

Wasnt use your service for couple of years, Then Bang , thank you , wellcome bla,bla, bla.. Subcribe, unsubcribe , Wont hear this any more. Back my money ! Rytas Narbutas .

User's recommendation: Never take Mcafee.

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ID
#2320813 Review #2320813 is a subjective opinion of poster.
Cons
  • Unable to unsubscribe
Preferred solution
Refund taked money .
New Reviewer

1month trial cancelled but still charged

I took a 1 month trial for McAfee and cancelled 5 days before ending date. Received confirmation emailed advised that it was cancelled. Today the automated 1 year subscription was still charged through my bank account. I am so annoyed as I do not have the funds available which will caused a bank charge. I contacted McAfee today stating they can see the email but not the charge, that was taken I must call back in 48 hours. I am appalled with the service given. I am calling trading standards today to investigate.

User's recommendation: DO NOT DO A MONTH TRAIL WITH THIS COMPANY THEY ARE CROOKS.

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ID
#2318026 Review #2318026 is a subjective opinion of poster.
Service
Mcafee Free Trial
Pros
  • Coverage
  • Coverage was what was wanted
Cons
  • Auto-renewal
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Got cussed out by a mcafee rep

I have used mcafee before worked great till now called their tech support twice and then the second time I got cussed out by a tech support rep. bad bad service never again using this service company that just wants your money (I never cussed or used profanity)

User's recommendation: I will never use a company again that doesn’t care for customers.

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ID
#2287338 Review #2287338 is a subjective opinion of poster.
Product
Mcafee Antivirus
Pros
  • Great software
  • Good product
Cons
  • Bad rep very very rude
Preferred solution
Let the company propose a solution

McAfee Firewall version not keeping up with MAC IOS Big Sur Release

Updated my MAC to IOS Big Sur and then found out the McAfee Firewall Software will not work. After many hours and subsequent days, they still do not have a fix for a service I am paying for. They say they are working on a fix but are SLOW to have a fix. Very disappointing they did not work with Apple on a major system upgrade. They knew it was coming.

User's recommendation: GO TO ANOTHER American Antivirus Software provider!

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ID
#2285345 Review #2285345 is a subjective opinion of poster.
Location
Kent, Washington