Teola Olu
map-marker Oklahoma City, Oklahoma

Billing

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2/1/2022 I paid u $69,99 for a 2 yr subscription. I keep getting email notices my account is cancelled. U used to renew it automatically, but this stopped this year. Carolyn Fuller calkf@***.com--
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User's recommendation: If not fixed immediately, no recommendation

Catherine P Tyf
map-marker New Orleans, Louisiana

I bought the McAfee antivirus and I don’t want it anymore, I cannot contact them.

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HORRIBLE CUSTOMER SERVICE, Ive already filled out the form and paid. I wan a refund if I can speak with ANYBODY with a brain who can help me.
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Loss:
$100
Pros:
  • Charged a lot
Cons:
  • Website experience

Preferred solution: Full refund

Harriet P Htm

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Verified Buyer
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Verified Reviewer

I do not think they merit any stars! I CANNOT cancel my auto-renewal subscription. I only have 6 days left before I will get charged again.

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Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal subscription. I...
Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal... - Image 2
Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal... - Image 3
I have responded to at least 10 messages reminding me to renew, not to mention the daily pop-up asking if I want to accept the risk or renew. I have NEVER got a response. Therefore, I am convinced that due to its predatory and unscrupulous business practices, they intentionally ignore all messages and attempts to cancel auto-renewal subscriptions. I have reported this issue to the Better Business Bureau. I will file a complaint with Maryland's State Attorney General's Office. I do not know what else I can do!
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Loss:
$138
Cons:
  • Auto-renewal price is 4 x retail price
  • Customer service
  • Bad company

Preferred solution: CANCEL MY AUTO-RENEWAL SUBSCRIPTION TODAY! 01/31/2022

User's recommendation: Do not use McAfee!

Prabhakar S Wrz
map-marker Hyderabad, Telangana

Subscription Related

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i want to contact customer service but i am not getting resronse i wnat my refund of last subscription's transaction
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Loss:
$299

Preferred solution: Full refund

Anonymous
map-marker Boiling Springs, South Carolina

Spam. Shut me down twice in 2 hours with false virus info and then won't let me reply without a credit card.

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Spam. Shut me down twice in 2 hours with false virus info and then won't let me reply without a credit card. I have an excellent antivirus and their frequent shut downs are harrassment. A government agency needs to shut them down...permanently.
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User's recommendation: Just run away. Get another provider

Victoria W Yqz

See below

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I paid for 2 year subscription you are not recognizing so I don't want your services anymore and want reimbursement since I wasn't due until 1/22/22
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Loss:
$75
Pros:
  • Good protection
Cons:
  • No consumer service

Preferred solution: Full refund

Anonymous
map-marker Lake City, Florida

Automatic renewal

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Last year they charged me double. I called them and told them to never charge me automatically again, They just did it. AGAIN!!!!! I called customer service. I would hit the number for refund and it would automatically disconnect. Happened repeatedly. Finally got through once and the guy said that neither of the two telephone numbers and my email address was wrong and he couldn't help me!!!!! Seriously????????? I then checked my email and lo and behold the receipt was there in my email!!! This company is CROOKED as they come!!!!! Customer Service! HA!! Sure! Good luck trying to get someone to help you.
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User's recommendation: Don't deal with this company.

Anonymous
map-marker Englishtown, New Jersey

Requested a reversal of a renewal charge. I no longer have the device that was running McAfee.

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McAfee did not respond as of this date. This seems to be common, based on other reviews. McAfee seems to expect that consumers will simply "give up."
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User's recommendation: Find an alternative to McAfee.

Keaundra Rxb

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Verified Reviewer
| map-marker Alexandria, Virginia

To get ads off my Internet

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Constant and numerous ads on my Internet. I want it stopped or I will report this to the FTC Frdetsl agency. This is illegal!
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Anonymous
map-marker Los Angeles, California

Charged for app/program I couldn't download

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I bought the VNP portion of their app and could not get it installed. I had to call customer service and speak to a very rude tech. I explained that I tried eight times to install it with no luck, yet they charged my account anyway. Their website is way too sales-oriented, most responses are sales pitches. The status of your account is difficult to understand. When my service contract is up, I won't go back. The whole operation is a joke.
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Preferred solution: a full accounting of my account. I think I bought the VNP product twice but have no idea because they don't offer an accounting status online; how much you paid for what and when.

Carol T Sqc

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Verified Reviewer
| map-marker Mabank, Texas

Made me dial another number

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No human customer service agents. Only a computer that tells you to dial a different number that doesnt answer.
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Loss:
$113

Preferred solution: Cancellation of service

User's recommendation: Don’t bother with this website

raluca d Ajc

Price is too expensive

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Original review Oct 22, 2021
It's incredible how prices are rising and they don't announce anything in advance about these price increases instead they encourage you to activate your auto renewal. After seeing the large amount they charged me with, I would like a full refund. The old subscription expires only in November. Total disappointment.
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Preferred solution: Full refund

User's recommendation: My advice is to go to other companies

Anonymous
map-marker Greenville, New York

Pricing

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I received a email today owing you $470.00 for McAfee. I call this number 877-412-**** that I did not order this subscription and to cancel this immediately Angelina Moore
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User's recommendation: don' pay that amount

Valgene Xif

No customer service. Total chaos. Just keep getting hung up on. Never going to buy this product.

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No service. Just transferred 3 times and disconnected. I tried to report fraud. May you reap the rewards for your lack of concern.
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Cons:
  • Auto-renewal
  • Non-us based support - unlimited upsell - difficult to cancel

Preferred solution: Acknowledgement of my call and content.

Narayanan Tfn

Ever since , i bought this AVTK on-line , i am payinga huge price. This software has virtually STONED my machine. It has become so slow that between every 2 clicks, i can take a nap.

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The AVTK software pokes its nose with whioch ever file opr website i want to open and takes its own sweet time and uses up entire 8GB memory, When i contaced PC mechanics, they asked me to UNIUNSTALL the software. But whatever i do, the software is not getting deleted. Hope when my 1 year subscription ends, the menace will vanish.Please do not buy mcaffe
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Cons:
  • Kills the machine
  • Makes me want to punch my computer

Preferred solution: Let the company propose a solution

User's recommendation: Please dpo not buy mcaffe at all

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