New Reviewer

My account is locked and I am unable to renew my subscription

I attempted to renew my McAfee subscription but payment was unsuccessful. I tried it multiple times which led my account been locked. Pls helpe unlock it and also a guideline on how to make payment for the subscription. Thanks as a await a response.
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ID
#3616326 Review #3616326 is a subjective opinion of poster.
Location
Lagos, Lagos
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Support web page not working

Hi I need to remove some old devices I have listed on my account since I have reached the maximum number of devices that can be protected by the VPN service. Your support web page does not load, so I had to go through a third party web page to find how to contact you. Would you please assist me with this inquiry?
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ID
#3614712 Review #3614712 is a subjective opinion of poster.
Pros
  • Great software
Preferred solution
Customer Service. The website service.mcafee.com does not load up.

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Verified Reviewer
New Reviewer

Can’t renew subscription can’t act you

Tried calling but couldnt do it. No eay to talk to a real person who can take my information and renew.
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ID
#3614201 Review #3614201 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Preferred solution
Renew my subscription as I am unable to do online

Refund Auto renewal

It was really hard for me to get the customer service number in Spanish. The young man who attended me was very friendly and professional, but getting in touch was not easy. The customer service girl at my credit union was the one who could help me. They should improve on that.

User's recommendation: At the moment I do not recommend them, they charged me $130 without notice.

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ID
#3609556 Review #3609556 is a subjective opinion of poster.
Location
Carolina, Puerto Rico

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New Reviewer

McAfee Anti-virus Subscription