jan p Hqr

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Verified Reviewer
| map-marker Manchester, England

McAfee Anti-virus Subscription

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I'm writing to you on behalf of my 83 year old mother, Mrs. xxxx.

She has been charged for many years for anti-virus software that she has never used.

The account was originally set up by my father, using the email address xxxx@***.nl. This address is no longer in use. My father passed away nearly 10 years ago. My mum got a new email address in Sept.

'20.

Payments have been made annually for many years (details attached) for a PC account (which may have been used for some time but not beyond April '20) and a Mac account which has never ever been used, since my mum has never had a Mac.

It would seem from the account details that you know that neither subscription has been used, so it is frustrating that my mum keeps being charged.

Furthermore, the credit card that is listed on my mum's McAfee account expired in February 2016. So how is it possible she has still been charged for two subscriptions since then, for another 7 x 2 subscription payments?! I will be taking this up with my mum's bank (who should have refused payments) but this should have also rung some alarm bells at McAfee, and you should have made contact with my mum. The aforementioned email address was still in use in Feb.

2016 and the physical home address on the account was still valid as well. Why did you not write?

I hereby request that at least the payments made since Feb. '16 are refunded to the credit card xxxx, that was charged by you, effectively erroneously, if not potentially fraudulently.

And at the very least can you please ensure that no further payments are ever made in the future?! My mum no longer has any use for McAfee software products.

Please confirm this cancellation of automatic renewals. I tried to do this on-line in my mum's account, but I'm not sure I did this correctly.

Looking forward to hearing from you and kind regards

Mr.

Jan Prins

+44 xxx

On behalf of C. Prins-Wehrmeijer, formerly on xxxxx@***.nl and formerly at xxx, Heemskerk, Netherlands.

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Loss:
$1200

Preferred solution: Full refund

Baerbel K

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Verified Reviewer

For several months now they sent me multiple reminders every day to renew

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2 or3 a day. Claiming my pc is infected. Probably over 100 total by now. Unsubscribing does not work. Blocking does not work... their e-mail addresses are weird, often different, but all long ...aol says they are not valid e-mails... (hv5ekeuidum3ffb6wpvgeeddekgu4x@***.com) I even wrote a letter to their mailing address, which was returned. Does not exist. Don't know what to do, but I consider it true HARRASSMENT! ps: I actually did subscribe to a McAfee account when my previous one ran out, but clearly McAfee is not connected as one firm. BKI would never get
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Preferred solution: STOP THE HARRASSMENT!

La a Ejv

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Verified Reviewer

Waiting for refund

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Mcafee mcscammers!!!!! Ordered service on 3-23-2021, pd $42.39 for 2 yr subscription. Had problems loading software, could not sign on for free T-mobile protection, had chronic pop up issues and other persistent problems with this software. Cancelled service on 10-2021, asked for refund. Was told I had to call to request refund, made the phone call. Boy, do they hate their customers. Phoned mcafee mcscammers, spent many days and multiple hours on phone being bounced from person to person, hung up on while on hold, told to email info on refund - did so, told to go to their site to fill out form for refund did so. Reps promised refund would be processed and email confirmation would come, requested rep send an email confirming that she had received my request for a refund , said I would hold on line until email came thru, rep changed story, said she cannot email, then placed back on hold and sent into menu *** transferred to persons who did not understand English. Hours and hours of this sort of treatment. There is no way to contact other than phone, yet their reps are not capable of handling a simple refund, nor comprehending and conversing in basic English. Uninstalled Mcafee mcscammers software 10-2021 and new antivirus software purchased and installed by Webroot.

When I cancelled this service, I deleted auto renewal function, yet each time I checked my account auto renewal had been reactivated-this happened 6 or 7 times. So they had every intention of scamming me by billing me again thru auto renewal without my permission; and not refunding the money I had been asking them to refund for months. I have written a letter to San Jose corporate office requesting my refund, no reply; I have complained to FTC, and on Yelp. mcafee mcscammers placed a trojan virus on my computer and I had to enlist Webroot to help me remove it and all software associated with mcafee mcscammers. Beware of what they do to your computer without your knowledge!!!. Finally, got an email Feb 21 at 3:30pm telling me my request had been received and to allow 3 weeks for completion of my request. It has been over 3 weeks and nothing. It took them 30 seconds to bill my credit card when I ordered service, it should not take 3 weeks to issue credit back to the same credit card. They just want to wear a customer down with demands to fill out this form, no wait, call our 800 number, no wait, stand on one foot and pat your head, no wait, we lied, we wont really give you a refund, our goal is to wear you down so you give up. It is no wonder literally 100s of people have complained to the BBB and taken the time to file complaints against this company. mcafee mcscammers is the ultimate in low life cheats and I am tired of dealing with them. They are liars and do not do what they say they will do.

Have received yet another email this week, telling me again, that the refund has been processed and to expect to wait 3 weeks. IT HAS BEEN 51/2 MONTHS SINCE I FIRST REQUESTED A REFUND. I have jumped thru all the hoops they have thrown at me and still no money. This is disgusting and unethical. It takes 2 seconds to issue a credit to a credit card, as quickly as they place a charge to a card, they should be able to issue a credit to the same card. Unless of course, they are scammers. STAY AWAY FROM THIS COMPANY!!!!!!!!

sorry, pissed consumer does not allow me to upload the .doc file to prove purchase WTH

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Loss:
$42
Cons:
  • Everything about this company is sketchy

Preferred solution: Full refund

User's recommendation: DO NOT DO BUSINESS WITH MCAFEE

Harriet P Htm

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Verified Buyer
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Verified Reviewer

I do not think they merit any stars! I CANNOT cancel my auto-renewal subscription. I only have 6 days left before I will get charged again.

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Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal subscription. I...
Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal... - Image 2
Mcafee - I do not think they merit any stars! I CANNOT cancel my auto-renewal... - Image 3
I have responded to at least 10 messages reminding me to renew, not to mention the daily pop-up asking if I want to accept the risk or renew. I have NEVER got a response. Therefore, I am convinced that due to its predatory and unscrupulous business practices, they intentionally ignore all messages and attempts to cancel auto-renewal subscriptions. I have reported this issue to the Better Business Bureau. I will file a complaint with Maryland's State Attorney General's Office. I do not know what else I can do!
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Loss:
$138
Cons:
  • Auto-renewal price is 4 x retail price
  • Customer service
  • I cannot cancel my auto renewal subscription

Preferred solution: CANCEL MY AUTO-RENEWAL SUBSCRIPTION TODAY! 01/31/2022

User's recommendation: Do not use McAfee!

Anonymous
map-marker Maidenhead, England

Money Being Taken

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I had McAfee protection a long time ago and cancelled it with McAfee about 6 years ago, however I have recently noticed that the money of £62.99 is still leaving my account every year. I have contacted my bank and put a block on this for any future payments but I would like you to cancel my account and any future payments. Ideally I would like a refund, but I'm sure you'll argue that!
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User's recommendation: Don't bother

Anonymous
map-marker Washington, District Of Columbia

Wonderful experience

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I had a problem with having a new computer that I needed to upload the program to not easy to detect. The gentleman assisted me from start to finish because some of the items I needed to use for him to remote into my laptop were not easy to discover. He also assisted me with a billing issue and we also found out I had a month free of McAfee and he assisted with a solution for that too. I was never rushed and he never tried to hurry me a long to take care of another customer, which I very much appreciate.
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Anonymous
map-marker Melbourne, Victoria

Invalid charge

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I removed Mcafee from my PC last month and did not renew my subscription, so why you charged me $99 on my credit card last Saturday? I have asked my bank to stop or reimburse this payment, could you please pay back that amount and remove my name from your database, thanks.
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User's recommendation: Do not give them your credit card number, they will charge you even you do bot renew the subscription

Anonymous
map-marker Pretoria, Gauteng

Automatic Subscription renewal issue

I want auto renew disabled for my account. I have tried several times to disable it using McAfee provided instructions but it is not working - it could be McAfee's underhand and unethical attempt to get customers to renew beyond their intrest in the product. It just seems they have made it difficult to be contacted by customers.
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Anonymous
map-marker Houston, Texas

Mcafee sucks.

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I'm receiving a lot of emails saying my account has expired. I never had an account with Mcafee. Whoever these people are they are trying to get me to sent money. These emails come several times a day. The address is " Mcafee official 0 ". I delete the messages and I've tried to block them but no avail. Even though I don't use Mcafee I always thought it was a good company until now.
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Anonymous
map-marker Atlanta, Georgia

Dispute

It appears impossible to get through to Mcafee. I refuse to communicate with anything but a human and apparently Mcafee doesnt really want to talk to a real person.

I thought I did actually communicate with them a few months ago and told them I did not want to renew my subscription.

I was sent a survey asking why I was leaving and I checked the box that said I had another security system. Evidently they forgot to turn me off because they put through a payment for $129.99.

In the meantime, Im still receiving a ridiculous number of spam emails purporting to be Mcafee from Chinese or other email addresses.

I dont ever want to go through all that again.

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User's recommendation: Don’t.

Resolved
JeanineandPaul S

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Verified Reviewer
| map-marker Minden, Nevada

Resolved: White Box and Green Icon that can't be removed!!!!

Updated by user Jun 29, 2022

I actually don't remember...but, it's working..

Original review May 29, 2022
Downloaded the program. Have a large white box on desktop; only way to get it off is to minimize it to the taskbar. It's GREEN with your red logo and CAN'T BE REMOVED. I've been attempting to get help ALL DAY for this little issue. Your Customer Service is HORRIBLE...
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Pros:
  • Seems to work
Cons:
  • Let everyone view your accounts

Preferred solution: An answer to a question about a LARGE WHITE BOX ON MY DESKTOP THAT CAN ONLY BE MINIMIZED; THEN CAN'T GET ICON OFF TASKBAR......

User's recommendation: Don't expect any support....

Terry D Fkz

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Verified Reviewer
| map-marker Didcot, England

Transferring subscription from old laptop to new laptop

I wish to transfer my subscription from old laptop to new. It keeps saying my free subscription is due to end on my new laptop but I have paid for an annual subscription until October 22 so I wish to have this on my new laptop. Please can someone complete the transfer.
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Preferred solution: Let the company propose a solution

User's recommendation: It’s extremely difficult trying to locate an agent to help so you’re best off trying to file a complaint.

Anonymous
map-marker Ramona, California

Dispute

I was never able to get through. Evidently, McAfee doesnt want to acknowledge disputes involving returning money billed in error by them. I cancelled my subscription a few months ago, then received a survey asking why I was cancelling. I responded that I had other security software last week. They still took $129.99 out of my checking acct. They did not turn off my acct. DONT EVER BUY MCAFEE! Its like gum on the bottom of your shoe that doesnt go away.
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User's recommendation: Don’t buy McAfee security software. Don’t bother contacting them. Waste of time.

Ivan A Fhc

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Verified Reviewer

Support web page not working

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Hi I need to remove some old devices I have listed on my account since I have reached the maximum number of devices that can be protected by the VPN service. Your support web page does not load, so I had to go through a third party web page to find how to contact you. Would you please assist me with this inquiry?
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Pros:
  • Great software

Preferred solution: Customer Service. The website service.mcafee.com does not load up.

Terry R Nck

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Verified Reviewer

Didn't like services, don't like company

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Tired of being harassed, 4 to 8 E-mails a day phone calls slot of texts aday. The company won't listen, won't stop, and keep trying to sell me.
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Cons:
  • All

Preferred solution: STOP TEXTING AND E-MAILING ME

User's recommendation: DON'T USE THEM

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