1.8
  • Sucks2 votes
  • Outrageously bad service1 votes
  • Hard to find customer service2 votes
  • High cost1 votes
  • Auto-renewal1 votes
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  • 2 days ago
  • Software
  • Saint Paul, Minnesota
  • Computer Security Packages
  • 8
  • REVIEW RATING 4/5

Signed up for their 1 year trial. Got the "ICE SCAM BLOCK" and was able to read up on it and fix it myself. The website said that you should also get a full scan and have the virus removed. It took 2 hours to get in touch with anyone from McAfee, online chat or telephone. Finally got someone on the phone (obviously another country / India) and he told me that they would have to charge me... Read more

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  • From mobile
  • Mcafee
  • Jan 20
  • by anonymous
  • #584738

McAfee charged $79.99 to my PayPal acct backed by my Chase account. Totally unauthorized, this is theft! Now I have to wait for a refund.Class action suit is appropriate course of action! Add comment

  • Jan 13
  • Software
  • Manchester, Connecticut
  • Subscription
  • 13
  • REVIEW RATING 4/5

Purchased a renewal subscription online. There was an error during purchase as the subscription did not link to my account, but charged my card. There's no link to customer service phone # or support on the site I was directed to. Had to search the web and was able to get customer support, but it was the website service, not the consumer services. Finally got the right number from that... Read more

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  • Jan 06
  • Software
  • Antivirus Protection
  • 15
  • REVIEW RATING 3/5

Subscribed to All Access -- Total Protection on 22/12/14. Successfully installed on a Windows computer. Also successfully installed on a Mac. However, installation doesn't work on our second Mac. Has been impossible to contact customer service / technical support for 14 hours. Now am told that the McAfee server is down.....!!!!! The worst bit is simply not being able to communicate with someone... Read more

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We bought that 10 dollar anti virus black friday at walmart. They now give you a card with a code not a disk. Called customet service some company guardair ?? They wanted 200 dollars to fix the anti virus. The box said free tech support and money back guarentee it is only 7 days. Total *** out of money image walmart sold millons on black friday. Add comment

  • Jan 04
  • Software
  • Lakewood, California
  • Software Download
  • 4
  • REVIEW RATING 4/5

I have the online product for up to 4 products. I have been able to load on my phone and MAC, but not my MAC book. I call the help desk and I get a person in India that does the exact same thing I had been trying and then proceeds to tell me its my server connection. I tell her, "really because that very same server is what I contacted you with, what I used to load on my MAC and my phone is... Read more

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  • Dec 28, 2014
  • Software
  • Torquay, Torbay
  • Credit Card Charges
  • 38
  • REVIEW RATING 4/5

Just received my credit card bill only to notice a charge on it that I did not order for 59.99, looked on line to ask what it was only to see it was from MCAFEE, not sure what it is for and Why and How!! they have charged it to my Credit card without my consent!!!Not happy want to know what this is all about and want it refunded, if I want it I will ask for it!! How do you get peoples card... Read more

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  • Dec 08, 2014
  • Software
  • Bloomington, Illinois
  • Antivirus Protection
  • 31
  • REVIEW RATING 3/5

I added McAfee to my tablet which was supposed to be free. It slowed it down and I took it out of product management mode and it locked up. Couldn't remember the 6 number unlock code, and was on the phone and on line for three hours trying to verify my name. I was told security would contact me in 24 to 48 hours with a way to unlock it. About an hour later it unlocked itself. I have no clue as to... Read more

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  • Nov 08, 2014
  • Software
  • Littlehampton, England
  • Antivirus Protection
  • 117
  • REVIEW RATING 4/5

McAfee sent a renewal notice. I turned off auto-renewal (which I hadn't authorised but checked out what to do) and on the same day that they confirmed the cancellation of auto-renewal, they took my money. My security should only be about £20/£30 but they took £74.99. My subscription runs out 22 November so I've arranged for a technician to come this coming Thursday, 13th, to remove all McAfee... Read more

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  • Nov 05, 2014
  • Software
  • Aalsmeer, North Holland
  • Subscription Renewal
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

just had the worst customer service experience ever with the Mc Fee so called support helpdesk in The Netherlands! 1- When I asked to speak in English the Dutch guy's reaction was "why not speak Dutch/", 2- Then he questioned the fact that I was provided with an action code that would give me a discount on the extension of my subscription. Without even asking me the code he just would not accept... Read more

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