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    • Hard to find customer service3
    • Slows down computer2
    • High cost1

  • 1 day ago
  • Software
  • Gilbert, Arizona
  • 10
  • REVIEW RATING 4/5

I purchased a years protection from McAfee and that very day I started to receive malware or viruses when i called I was directed to a rep who spoke very broken english and said he could fix it if I paid an additional 250.00 I informed him that I suspected they had infected my computer to get an additional fee(I still do) he called my a mother f____ker and hung up since then I have received more... Read more

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  • 2 days ago
  • Software
  • Complete Virus Protection
  • 3
  • REVIEW RATING 4/5

I filled out the paperwork correctly, made copies, and submitted my rebate form. After ten weeks and no rebate, McAfee tells me that they cannot prove ownership, and I have to jump through more hoops to get it. Hello, customer service. So now, I'm supposed to wait 4-6 weeks for a check.....which will probably never come. I think they count on people giving up and forgetting about it. I think... Read more

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  • May 16
  • Accessories and programs
  • Antivirus Renewal
  • 5
  • REVIEW RATING 3/5

I bought a years virus protection from Mcafee. I checked the box " no automatic renewal". Nevertheless my credit card was plundered for a renewal I did not want and never asked for. It took me hours and a lot of hassle with my credit card company to get the money back. In my opinion this "automatic renewal" of Mcafee amounts to ordinary theft. They use my credit card number to extract an... Read more

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  • May 11
  • Software
  • Schaumburg, Illinois
  • Mcafee Total Protection
  • 9
  • REVIEW RATING 4/5

I have sent all the documents they asked for, and they made the status to invalid saying UPC code is missing. From a sealed cover, only UPC code is missing. All other documents they got. Also the rebate form says to keep copies of rebate form only, no where they mentioned to keep copies of UPC code. The manager kept saying it is mentioned to keep copies all documents, but it is only mentioned to... Read more

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  • May 10
  • Software
  • Dublin, Dublin
  • Antivirus Protection
  • 5
  • REVIEW RATING 4/5

Purchased (€60) Mcafee cover end of 2013 and then had all kinds of pop-ups leading to virus infection. When I contacted Mcafee I was sent on to a "support system" of theirs. Control of my laptop was taken over online by a member of staff of this company and the problems were "resolved". Towards the end of this service (which took approx. 2 hours) I was told that there was a charge of €100 for... Read more

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  • Apr 21
  • Software
  • Los Angeles, California
  • Total Protection
  • 22
  • REVIEW RATING 4/5

On December 1, 2014, McAfee Total Protection was purchased. $40 rebate form had been mailed. (rebate tracking number:655568018) However, the $40 Visa prepaid card was not received. About 3 communications were made through 866.880.9644 and another toll free number. First, McAfee’s agent stated the card had been issued to the wrong address. [# 2 instead of # 7] Second, McAfee’s agent stated the new... Read more

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  • Apr 15
  • Software
  • Oviedo, Florida
  • Antivirus
  • 16
  • REVIEW RATING 4/5

POOR SERVICE! FAILURE to stand up to its history and product value. Insufficient product. Purchased McAfee Antivirus for student and soon thereafter repeated messages stating the 'trial was expiring". However, there wasn't a trail as this was a Purchased Product! HELLO!!!!!!!!!! Horrible product and service from management level. Slow customer response time. Exceptionally poor ability to quickly... Read more

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  • Apr 02
  • Software
  • Hounslow, Hounslow
  • Security Software
  • 16
  • REVIEW RATING 4/5

My McAfee security protection licence for my laptop doesn't expire for another 7 and a half months. Recently, I have been receiving emails titled 'Service Notification' with an offer to update the licence. Yes, I can unsubscribe but then I might miss something really important. Just annoying and a waste of my time that I have to go and check when licence expires because they avoid telling you... Read more

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  • Mar 31
  • Software
  • Richmond Hill, Ontario
  • Antivirus
  • 15
  • REVIEW RATING 3/5

Not only did McAfee do an auto-renewal I don't recall requesting, they will not refund any portion of the amount they charged if it is 30 days after they renewed. I am contacting my credit card company to make sure they can not do the auto-renewal again. I was told it is their policy and nothing can be done for me. Is this even legal? They offer a few months free service but it is very hard to... Read more

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  • Mar 23
  • Software
  • East Malling, England
  • Antivirus
  • 26
  • REVIEW RATING 4/5

Used them up until around 18 months ago using an email address to register which I no longer use. They took £54.99 Out of my account in January. When I realised in March and phoned them they told me that I had passed the refund date deadline. I had no idea they were going to automatically renew and it was clear to them that I had not downloaded or used their software. No attempt whatsoever to... Read more

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