Submit ›
  • Customers like
    • Charged a lot 1
    • Polite staff who helped in stage 1 1
  • Customers don't like
    • Take your money from account 4
    • Hard to find customer service 4
    • Very slow scans 2

Stay Away From McAfee/Intel Security Suites
1 of 3

Complaint to BBB: I have a product called McAfee LiveSafe security software. It has a "Satisfaction Guarantee" and they are not honoring it. 1. The LiveSafe soft requires repeated installs as it stops responding. 2. The SafeKey is supposed to allow you to automatically logon to sites requiring user name and a password. For many sites it does not work. My Firefox Web browser did a better job of... Read more

Was this review helpful? 0 0

Horrible product. I paid for a year subscription and tried to download it. The program would not download and I got an error code to contact Mcafee support. Mcafee support told me that I had spyware on my computer which was preventing the download. They told me that for an additional $299.00 they could clean up my computer and install their program. I told them to cancel my subscription... Read more

Was this review helpful? 0 0

I told Macafee to take me off of auto renewal-I checked my account last year, and they did, but lo and behold, I was auto renewed again this year. Not only that--they had an expired credit card on file and somehow obtained my new expiration date and debited my account $79.99. I have been told I will receive a refund, but I'm going higher up the ladder to complain--this is fraud. This was an... Read more

Was this review helpful? 0 0

I did a one time purchase online last year for my software. The past few weeks I've been getting emails saying my subscription was about to expire in March...well that was fine because the laptop I had the merchandise on was broken anyway so I don't use it anymore. Well this morning I get an email saying my automatic renewal has been processed and the amount would be charged to the card I had on... Read more

Was this review helpful? 0 0

I bought mcafee total protection at walmart. I got on line and put the code in then got an error that it coukd not update or install. I called the number on the back of the card and got ahold of a man that called himself Gee. He wanted to *** into my computer then asked my several questions like do you pay bills online with credit cards and personal things like that. He then told me i had all... Read more

Was this review helpful? 0 0

I haven't had an active McAfee subscription for over a year. No auto-renewal whatsoever. The ONLY bank information they had of mine was a long expired debit card I no longer have. And yet somehow they managed to charge me $79.99 directly from my checking account, on a laptop I myself did not buy, with of course McAfee installed by default but disabled and not used. I've been sitting on hold for... Read more

Was this review helpful? 0 0
  • From mobile
  • Mcafee
  • Jan 04
  • #763700

The retail cards being sold at Office Depot do not work. Get your act together. Perhaps give back company to its owner inayead of trying to control all the security in US and other countries. This is not the movie "The Net." Fix it or I go to Norton and they suck too! Add comment

I seem to have been charged twice on 14dec15 to the sum of 44.99 on each occasion for renewal on my account can you tell me why and if this is your fault i require to be reimbursed fr one of these transactions i only have one account and surely your system should show it has been paid twice if i do not get satisfaction i will go somewhere else this was the only way i could contact you through... Read more

Was this review helpful? 0 0
  • From mobile
  • Mcafee
  • Dec 22, 2015
  • #756190

My grandfather has been charged £74.99 just before Christmas with macafee without his authorisation. On 22/12/15 when he wasn't even aware that he has this product when he doesn't even need it Add comment

Mcafee took nearly £90 out of my account without any contract or authorisation. I had bought a product with them eleven months previously taking care not to become involved in an ongoing contract as I change my computer protection annually. I paid for that through Pay Pal and they set up a contract for me with Pay Pal (which now has been cancelled) This happened two days ago , there is no... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Mcafee.
Filing a new complaint about
×