McAfee Complaints and Reviews

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McAfee
Main address: 227 Bath Road SL1 5PP Slough Berkshire UK
00800 1225 5624, +44 (0) 1753 505885, , smallbusiness@mcafee.com
  • 136 complaints
  • $5.1K claimed losses
  • $38 average
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  • Jul 01
  • Ceremonies and Events
  • Los Angeles, California
  • Computer Virus Protection
  • 3
  • 6

I have used Macafee for the past 5 years. In January 2013 they automatically renewed my subscription without my permission and it was 2 months before my subscription was to run out (EARLY). They took $89.99 out of my bank account. I called my credit union to tell them that I did not authorize it . My credit union issued me a provisional credit and did an investigation. Now in June 2014, I... Read more

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  • Jun 23
  • Software
  • Marion, North Carolina
  • Credit Card Charge
  • 3

Started having problems a week after installed...it was like I had installed a virus. Scan would run and tell me not to turn off computer and I would cancel and it would block me from using the computer and I would get pop ups that would say those actions couldn't be allowed until the scan had been performed. I've lost a lot of work time...I'm a writer and I work from home. I'm searching out... Read more

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  • Jun 12
  • Internet
  • Unauthorized Charges
  • 3

I received an email from McAfee to renew my contract with them in June 2014, I do not remember ever agreeing to a contract with them because of the cost. On checking my credit statement I found a debit of $99 for renewal of the security contract. I am a pensioner and cannot and did not agree to this renewal. Please credit the $99 to my account as soon as possible. I do not use my computer... Read more

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  • May 26
  • Software
  • Unauthorized Charges
  • 8

Each year, for the past three years, McAfee has charged their annual renewal fee to my credit card even though I canceled their virus protection service as I switched to another provider of this service. I have emails from McAfee acknowledging my termination of their service. In the past two years, I received refunds from my credit card company after I challenged these charges. Again this year, I... Read more

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  • May 09
  • Software
  • Spring Lake, Michigan
  • Unauthorized Charges
  • 8

We purchased a new computer for our son when he graduated from high school. We also bought a McAfee software program, which came with an extension for three computers. All three computers crashed shortly after the first of this year, due to this software. A good amount of money and time was spent to clean them up. Needless to say we took the McAfee product of all the computers. McAfee has now... Read more

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  • May 08
  • Software
  • London, England
  • Mcafee Operator
  • 7

I purchased new laptop and McAfee antivirus today went to link as shown on my card but there no place to put my product key so phoned 0800 number and could not understand the accent of the receiver he eventually got me to give him access to my laptop and kept altering my details then said my network was contaminated could not install although I had added my product key number and already have thr... Read more

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  • Apr 04
  • Software
  • Tampa, Florida
  • Mcafee Antivirus Protection
  • 7

REBATE ON PRODUCT WAS A SCAM..SUBMITTED EVERYTHING THEY ASKED FOR ..DOUBLE CHECKED EVERYTHING BEFORE MAILING, PUT EVERYTHING IN THE SAME ENVELOPE AND NOW AFTER THREE MONTHS THEY SAY PIECES OF THE FORM ARE MISSING...HOW DOES THAT HAPPEN? BECAUSE THERE WAS PROBABLY NOW REFUND TO BEGIN WITH JUST A PLOY TO BUY THEIR PRODUCT..WELL I WON'T FALL FOR IT AGAIN THERE ARE MANY OTHER VIRUS PROTECTION... Read more

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  • Mar 25
  • Accessories and programs
  • Los Angeles, California
  • Tech Support
  • 12

I spent two hours dealing with completely ignorant tech support. They take for ever to answer questions, act confused and twist their words, then try to transfer you to another technician just to answer a simple question anyone should be able to answer in the online chat session. That's when they say that you should download a program onto your computer to continue talking. Don't trust them. ... Read more

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  • Mar 17
  • Software
  • Macafee Total Portection
  • 12

Last year when I bought McAfee, they had some glich that rendered my computer useless. It took my computer geek son 3 days to fix it. All because there was a update it needed to not think my computer was the virus, but for some reason attacked it without informing me I needed an update. Dummy me (65 yo retired fe) bought a new one when that one expired. Now my computer is rendered useless again.... Read more

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  • Feb 20
  • Software
  • Staunton, Virginia
  • Unauthorized Charges
  • 18

I purchased my current system in September 2013 which came with a 3 month trial period of McAfee pre-installed. I immediately uninstalled McAfee and installed Kaspersky. I have never ever used McAfee on any system in the past or now as I dislike it intensely, it interferes with things and it's like a virus, I can never seem to quite get rid of it. Obviously I couldn't get rid of it this time... Read more

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