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  • Customers like
    • Charged a lot 1
    • Polite staff who helped in stage 1 1
    • Your product but could not install 1
  • Customers don't like
    • Take your money from account 4
    • Hard to find customer service 4
    • Very slow scans 2

07-04-2016 Hi, I have McAfee Live Safe installed on my PC. It cost more than nothing - yet it was as good as nothing. 2 days ago, I was locked out of all my files - everything, music, documents, anything you can think of - by a virus called RecovER. So I asked McAfee for help. "Run a full scan" I was told. I did, and the scan came back saying "Your PC is secure". So rang McAfee back and told them - they responded by saying "Sorry all your data is lost. There is nothing more we can do." Then went on "But for £140, I could pay to have the virus... Read more

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I HAVE PURCHASED A DELL LAPTOP I3 4 GEN. INTEL HAVE GIVE MCAFEE MULTIDEVICE ANTIVIRUS. BUT COULD NOT INSTALL. PLEASE HELP ME BY GIVING SERVICE.I HAVE PURCHASED THIS LAPTOP FROM OSL ELECTRNICS PVT LTD., SITUATED AT 1ST FLOOR,, THE MERIADIAN KAZI NAZRUL ISLAM SARANI(VIP ROAD),KOLKATA-700059, AND THEIR CONTACT NO:TEL: 033-650000916, EMAIL ID: oselectronics@oslgroup.co.in. farther I HAVE PURCHASED A DELL LAPTOP I3 4 GEN. INTEL HAVE GIVE MCAFEE MULTIDEVICE ANTIVIRUS. BUT COULD NOT INSTALL. PLEASE HELP ME BY GIVING SERVICE.I HAVE PURCHASED THIS... Read more

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  • From mobile
  • Mcafee
  • Mar 25
  • #817219

Stay away it's a rip off. Poor customer service n don't work Add comment

Today is March 13, 2016 and McAfee has taken monitoring to a whole new level. A scaming level. These criminals were monitoring my online payments and collecting my data. They used a card in which I had less than two weeks and charged it. Right?! Those little online purchases to Walmart and Amazon, they are spying. They had no permission and even cause me to over draft. Even if you use a prepaid card, to pay them so they won't just track your card and charge you a year later you can still become a victim of these thieves in disguised. Not to... Read more

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I had been using this software for years and this year I bought from their affiliate which scams you into thinking you are buying directly from them but is sold via Digital.com. McAfee admits that is their affiliate. After spending hours trying to download McAfee useless customer service said there was a problem in the servers communication with each other. They gave me a 30 day extension and when I called back, the same problem had not been fixed. To date I have spent over 8 hours on the phone with these idiots and was told I now have to... Read more

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My laptop was loaded with viruses. I was told it was because I didn't have the deluxe virus package. They went into my account and upgraded the virus protection for an additional $50. Then they charged me $50 to remove the viruses. Now my computer is dead because of the viruses. I have another 8 months on my subscription. They refuse to give me any sort of refund. Stay away from this company and avoid being ripped off. All this happened after upgrading to Microsoft 10 Read more

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I submitted a rebate in which I should have received a $55 debit card. I included everything with the rebate form including the form itself, a copy of the receipt and the UPC code which I had cut off of the retail box. They received my submission but stated that I had not included the UPC code. This is such a scam. It's my understanding that McAfee and/or the rebate company makes money by denying the rebates for various reasons. Unfortunately, they frequently say that the UPC is missing because they know that if they stated the receipt or... Read more

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Stay Away From McAfee/Intel Security Suites
1 of 2

Complaint to BBB: I have a product called McAfee LiveSafe security software. It has a "Satisfaction Guarantee" and they are not honoring it. 1. The LiveSafe soft requires repeated installs as it stops responding. 2. The SafeKey is supposed to allow you to automatically logon to sites requiring user name and a password. For many sites it does not work. My Firefox Web browser did a better job of automatically logging onto sites but my data has been transferred to SafeKey and requires me to manually retrieve it. As of Dec 31 2015 McAfee no loner... Read more

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Horrible product. I paid for a year subscription and tried to download it. The program would not download and I got an error code to contact Mcafee support. Mcafee support told me that I had spyware on my computer which was preventing the download. They told me that for an additional $299.00 they could clean up my computer and install their program. I told them to cancel my subscription immediately. I believe that the initial introductory offer was a scam just to get tech support money. I was able to download a Norton program without any... Read more

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I told Macafee to take me off of auto renewal-I checked my account last year, and they did, but lo and behold, I was auto renewed again this year. Not only that--they had an expired credit card on file and somehow obtained my new expiration date and debited my account $79.99. I have been told I will receive a refund, but I'm going higher up the ladder to complain--this is fraud. This was an unauthorized access to my bank account and I don't understand how they could do that. Read more

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