McAfee Complaints and Reviews

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McAfee
Main address: 227 Bath Road SL1 5PP Slough Berkshire UK
00800 1225 5624, +44 (0) 1753 505885, , smallbusiness@mcafee.com
  • 154 complaints
  • $8.6K claimed losses
  • $56 average
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  • Nov 08
  • Software
  • Littlehampton, England
  • Antivirus Protection
  • 23

McAfee sent a renewal notice. I turned off auto-renewal (which I hadn't authorised but checked out what to do) and on the same day that they confirmed the cancellation of auto-renewal, they took my money. My security should only be about £20/£30 but they took £74.99. My subscription runs out 22 November so I've arranged for a technician to come this coming Thursday, 13th, to remove all McAfee... Read more

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  • Nov 05
  • Software
  • Aalsmeer, North Holland
  • Subscription Renewal
  • 10

just had the worst customer service experience ever with the Mc Fee so called support helpdesk in The Netherlands! 1- When I asked to speak in English the Dutch guy's reaction was "why not speak Dutch/", 2- Then he questioned the fact that I was provided with an action code that would give me a discount on the extension of my subscription. Without even asking me the code he just would not accept... Read more

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  • Oct 21
  • Software
  • Cape Town, Western Cape
  • Mcafee Antivirus Protection
  • 28

I received an email from McAfee (giving my correct account etc) claiming that my subscription has expired. I accepted that as so and purchased for another year. I could not find the download button so I opened my existing McAfee program, only to find that I have 172 more days of protection before my subscription expires. The email was clearly false inducing me to buy a further subscription. To... Read more

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  • Oct 14
  • Software
  • Vancouver, Washington
  • Rebate Denial
  • 30

I followed all of the instructions, submitted all required documents, even the upc code affixed to the information sheet, kept a copy for my records, and submitted according to the time limit requirements. I was told that my rebate was denied because of a missing upc code and I know it was a complete lie. Even if it did fall out of the envelope (which is impossible unless the envelope was... Read more

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  • Oct 06
  • Software
  • Virus Protection Removal
  • 19

This is an outrage. McAfee essentially loaded itself back onto my Dell computer, at least one year after purchase of the Dell, displacing the other virus protection I had purchased and installed. It then charged my business check card over $80. I called McAfee's number from my bank statement data, but did not call (nor see the bad charge) within 30 days of this coup. So, McAfee... Read more

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  • Sep 22
  • Software
  • North Yarmouth, Maine
  • Virus Protection
  • 1
  • 1
  • 23

I paid the all access fee, downloaded, used the virtual technician to complete the installation and NOTHING but the progress bar twirling and no protection. Called their "support" number and I end up in India with a third party, high pressure sales pitch because my computer was "in peril!" Isn't this why we buy McAfee! Are they in cahoots?? Try and get hold of anyone in McAfee is impossible. I... Read more

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  • Sep 08
  • Accessories and programs
  • Security Software
  • 16

While trying to download McAfee mobile security I typed into my phone the six digit activation code that I had received from McAfee It didn't work. No,I didn't make ***-up of it. I had gone through the process,refused several offers of apps and a lot of other dross that only added complications to a less than user-friendly system dedicated to selling a product. Eventually arriving the aforesaid... Read more

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  • Sep 06
  • Accessories and programs
  • Skype Update
  • 14

Recently I turned on my computer and got a normal notification from Mcafee. The notification was for an update on skype I installed the update but skype on the taskbar was the image for an empty application. I checked everywhere I could find that would have filed for skype and deleted them, when I went to the installer to install it again it said the program already exists. I restarted my... Read more

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  • Sep 02
  • Software
  • Singapore, Singapore
  • Lousy Customer Service
  • 19

Their service is horrible to the core. And they call themselves a antivirus company. As a antivirus company,just like they should be efficient in removing viruses, they should be efficient in doing the most basic IT stuffs,but apparently they are not even capable of doing so. I activated my 3 year subscription key plan and even received the confirmation email. But my account information still... Read more

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  • Aug 31
  • Software
  • Ipswich, England
  • Mobile Application
  • 1
  • 1
  • 29

With my recently purchased phone, McAfee security app would automatically pop up everytime I used the internet. So today I decided to take a look and see how much it would cost. My phone being a bit slow and taking its time to get into the app I left it and thought id come out of it. Later that day I had an email saying ive got a years subscription and they have taken the payment of £54.99 using... Read more

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