Stephen W Nvu

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Verified Reviewer

Dissatisfaction with company

I have been trying for two,or three years to cancel subscription to a service that I could never get to work properly anyway. In spite of ringing help lines that told me what they wanted to tell me not what I needed to know.

This year again received an email telling they were going to,take 150 dollars from my account in spite of having told me last year that they had cancelled it so again I have been forced through a rigmarole where every attempt was made to persuade me that I should carry on paying McAfee as I had been a loyal customer. I had only been a loyal customer because they found a way of preventing me not being one. I explained that I had found another provider but they still insisted on trying to persuade me to p;as for something which I could not get to work and for which no advice was available in spite of hours spent onto the phone.

At last today I think I may have managed to rid myself of this very persistent company whose customer support in my experience was non-existent. My advice to anyone else is simply AVOID.

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Loss:
$150
Cons:
  • Non existent or non reachable customer service
  • Very difficult to cancel

Preferred solution: Full refund

User's recommendation: Avoid

Barbara G Lcb

Email saying I renewed contract. I did not

Mcafee - Email saying I renewed contract. I did not
Received this email saying you charged PayPal for a renewal of McaFee. I did not Renew Please check out the statement I attached from PayPal. I would like this resolved quickly
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Cons:
  • Expensive

Preferred solution: To confirm I never renewed

MATEJ

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Verified Reviewer

Happy

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Very friendly customer service. I can just recommend it to everybody. Everything done within five minutes
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Preferred solution: Price reduction

Rui M Dtx

Automatic renewal

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Mcafee - Automatic renewal
Mcafee - Automatic renewal - Image 2

Good morning.Dear Sirs,about a month ago you sent me an email making sure that you were going to make a payment on my bank account.From now on,I inform you that Im not interested.But I said about one month ago,I visited my Macfee account and the information it provided was that I would not have any payments to make.When in doubt I tried to research how to deactivate auto-renewal and I was unable to do so.I tried to send an email to your excellencies and I was unable to do so. This is to inform you that either by mistake,or by lack of information on your part,I didnt see where the auto-renewal was located.I ask you to give me my money back,because as I already mentioned Im not interested in the anti vírus and Im not even going activate the cod.My account email is-rui37@***.com and you send me emails to my another email account-rmnogueira106@***.com.My tablet is a Asus and the bank is BCPFRANCE.Rui Jorge Nogueira Militão.Thanks a lot.

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Loss:
$109

Preferred solution: Full refund

Mary M Non

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Verified Reviewer

My helper Pria/Prya?spelling

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Not sure of spelling on the name. She was absolutely the most intelligent and kind person. She was extremely patient with me and guided kindly, not rushed me or being rude. I was so grateful for her knowledge and patience. My problem was fixed completely.shes an asset to your company. Thank you so very much.
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Pros:
  • Very good protection over many years

User's recommendation: Absolutely

Arline F Qio

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Verified Reviewer

Did. Not do any of the things suppose to do

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Did not do what I had subscribed to still had virus several did not keep from getting other companys trying to get me to buy their plans
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Preferred solution: Full refund

Caralyn Ykw
map-marker Vancouver, British Columbia

I can’t talk to anyone

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Cancel the prescription yet youre still trying to bill me and I still cant talk to anyone Why do I have to make this 100 syllables its ridiculous I just want to cancel my prescription
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Resolved
Ramon L Xgf

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Verified Reviewer
| map-marker San Diego, California

Resolved: Contacing Customer Support

Updated by user Feb 08, 2024

Company fixed the issue and I have been provided with apology. I called Customer Service and wanted to discontinue the services they provided. They emailed me that my account would be credited the amount I paid, which I did receive.

Original review Jan 08, 2024
The number is no longer in use. I have an unresolved issue with my renewal subscription. I am not able to access my account to manage my expired subscription with McAfee. Every time I click on the customer service link, it shows the page that says unable to access the page. If I can not get this issue resolved, I will have to demand for a refund.
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Anonymous
map-marker Dallas, Texas

Did not accept my McAfee card to update me protection

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I just bought a new card today to protect 5 devices. It's wanting my credit. I don't need my card. I bought the McAfee card at Walmart
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Bernard w Enx

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Verified Reviewer
| map-marker Peterborough, Peterborough

Unwanted anti virus software

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I have been billed by you £400.00 for a an anti virus software.i did not order this . I dont want your software,please adjust.and cancel it.thank you.Bernard white.
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User's recommendation: I don’t know if I got a scam email.I looked at mcafee on line it was £49.00.

benzen j

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Verified Reviewer

(-9O-) mcafee antivirus support number

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(-9O-) mcafee antivirus support number

(-9O-) mcafee antivirus support number

McAfee Support 184******** is a reputable and trusted brand in the cybersecurity market. Its solutions and services are meant to provide comprehensive online threat prevention while still being simple to use and comprehend.

These incorporate web-based reinforcement, secret phrase the board, and parental controls. These administrations are intended to give extra layers of insurance and assist clients with dealing with their web-based exercises all the more actually. For more information call us :- 1(84*)*** ****. McAfee Support 184******** is a reputable and trusted brand in the cybersecurity market.

Its solutions and services are meant to provide comprehensive online threat prevention while still being simple to use and comprehend. These incorporate web-based reinforcement, secret phrase the board, and parental controls. These administrations are intended to give extra layers of insurance and assist clients with dealing with their web-based exercises all the more actually. For more information call us :- 1(84*)*** ****.McAfee Support 184******** is a reputable and trusted brand in the cybersecurity market.

Its solutions and services are meant to provide comprehensive online threat prevention while still being simple to use and comprehend. These incorporate web-based reinforcement, secret phrase the board, and parental controls.

These administrations are intended to give extra layers of insurance and assist clients with dealing with their web-based exercises all the more actually. For more information call us :- 1(84*)*** ****.

View full review
Loss:
$187
Pros:
  • Macfee antivirus
Cons:
  • Mcafee technical support

Preferred solution: McAfee Antivirus Help Number 1844-906-2288 .The most dependable and reputable support service for McAfee Antivirus is McAfee Antivirus Help Number.

User's recommendation: mcafee antivirus

munir m Ylo

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Verified Reviewer

Hi my name is munir

Mcafee - Hi my name is munir

my wife live in Netherlands I send the website link but she can not open sow how can she open the website she want to order furniture for our house in USA I live in Columbus ohio response me plz

Mcafee Reply:
Our website can only open for USA based IP addresses. We recommend taking a screenshot and forwarding that image to your significant other. Thank you for contacting 1 Stop Bedrooms!
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Pros:
  • I cant acess website
  • Website
Reason of review:
munir
Preferred solution:

i can acces the website that my prmlem iam in netherlands nw i wanna show something to my wife but i can not acces the website

Anonymous
map-marker Denver, Colorado

Allow themselves to be added involuntarily

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You obviously dont understand that by allowing yourself to be involuntarily added to computers and block websites Ive used for a long time you *** people off to the point I would never subscribe to your service.
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User's recommendation: Screw McAfee

Angel E Wkn

Subscription isuue

Not being helped on my issue Not being helped on my issue Not being helped on my issue. Not being helped on my issue
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Preferred solution: Deliver product or service ordered

User's recommendation: Answer my call

Latasha T Onq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Payment withdrawn from my acct

Mcafee - Payment withdrawn from my acct
They withdrew $500 from my account that I didnt authorized so I would like to get my refund. My personal information was also used as welll
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Preferred solution: Full refund

Vermon Col

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Verified Reviewer
| map-marker Charlotte, North Carolina

Received scam email impersonating mcafee

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Received scam email impersonating mcafee
Called your customer service dept to ask is the email was from mcafee. It was actually a scam. I e shared a screenshot of the scam message and have shared with friends on Facebook.
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User's recommendation: Never click on unsolicited emails

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